Privacy Policy

Last Updated: September 3, 2024

At Hatshepsut, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and make reservations for hot air balloon flights.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information: When you make a reservation or contact us, we may collect personal information such as your name, email address, phone number, and payment details.
Usage Information: We collect information about your interaction with our website, including your IP address, browser type, pages visited, and the time and date of your visit.
Location Information: We may collect location data if you enable location services on your device or provide us with location information during the reservation process.

2. How We Use Your Information

We use the information we collect to:

Process your reservations and payments.
Communicate with you about your reservations and provide customer support.
Send you promotional offers, updates, and other marketing communications (if you have opted in to receive them).
Improve our website and services.
Comply with legal obligations and protect the safety and security of our users and our company.

3. Disclosure of Your Information

We may share your information with:

Service Providers: Third-party service providers that assist us with payment processing, reservation management, email communication, and other services.
Legal Authorities: If required by law or if we believe disclosure is necessary to protect our rights or comply with a legal process.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that business transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your activity on our website. Cookies help us improve your experience, understand user behavior, and provide personalized content and advertisements. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or by contacting us directly.
Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date.